Corey Kerns, Vice President and General Manager
Today, organizations struggle to protect their IT infrastructure as the cyber threat landscape continues to evolve at an unprecedented pace. While some face difficulties in identifying the gaps within their network and infrastructure that are prone to risk, others lack the basic understanding of cyber threats. “Besides understanding the cyber threat landscape, identifying qualified technology vendors, as well as security solutions available in the market is also a prerequisite for enhancing the security posture of IT companies,” mentions Corey Kerns, Vice President and General Manager, Collabrance, a GreatAmerica company. The Master Managed Service Provider (MSP) works with eager service providers committed to providing exceptional managed security and IT services.
As a channel-focused company, Collabrance helps service providers scale their managed IT services business profitably and improve service delivery. Their unique business model stands out in the competitive cybersecurity market as an option for service providers to avoid missteps and accelerate growth. Collabrance understands the processes and requirements needed to be successful, and stays involved with service providers to proactively recognize issues in their managed services business and help turn them into opportunities to grow faster.
With its unique IT offerings, Collabrance enables service providers to go-to-market with robust cybersecurity solutions. Keeping cybersecurity at the top of its boardroom agenda, Collabrance offers a “White-Label Cybersecurity Bundle” that comes with advanced threat protection and data loss prevention.
Understanding the importance of cybersecurity awareness programs, Collabrance uses online campaigns such as—baseline email phishing campaigns, security awareness videos, and video training—to educate organizations, employees, and end-users on cybersecurity.
Our live-voice help desk is one of the unique aspects of our offerings. Through this, our technical team answers the queries raised by the end-users without any hold queues or automated attendants
Furthermore, the company, in collaboration with other industry IT leaders offers risk assessment services for service providers to help kick start the process of identifying critical security flaws within their customers’ critical IT infrastructure. “Collabrance starts with a risk assessment that unveils all the potential risks in the client’s infrastructure that might lead to backdoor cyber activity. After running the risk assessment, we make use of all the essential tools and expertise for securing the software assets effectively,” adds Kerns. Collabrance also adds to their clients’ technology portfolio, services such as endpoint detection and response that integrates with the SIEM and SOC services, and dark web monitoring that can prevent domain theft.
To offer enhanced customer satisfaction, Collabrance provides an all-inclusive MSP service desk and Network Operations Center (NOC) along with its offerings that is based at their headquarters in the Midwest. As an extension of a service providers’ team, Collabrance customizes its private-label program and offers a live-answer service desk to improve the end-user experience further. The company’s unique way of structuring its team and ticket escalation process helps bring a highly personalized experience for service providers’ end-user customers. “Our live-voice help desk is one of the unique aspects of our offerings. Through this we are able to be responsive and timely to end-users’ IT needs. Our technical team answers the queries raised by the end users without any hold queues or automated attendants,” states Kerns. As a result, the Collabrance service desk and NOC actively maintains an average of 97 percent customer satisfaction rate.
With such robust IT services, Collabrance is on a mission to set new industry standards to help service providers capture more opportunity and enhance protection of their end-user customers’ data and information. As an ongoing process, the company aims to continue designing advanced cybersecurity offerings that enables MSPs to scale their business faster and most importantly, help keep their end user customers better secured.